Treating Customers Fairly
The Directors and Senior Management of Stable Vehicle Contracts LLP and Swansway Garages Ltd are committed to ensuring that the FCA principles of Treating Customers Fairly is applied in all areas of our business activities.
What this means for our customers:
All staff members are charged with the responsibility of implementing this culture
Where a need has been identified, suitable products will be offered to you
We will discuss Key Facts Policy Summaries for the products offered highlighting the significant exclusions as well as benefits
A clear price will be provided for products offered
Should you at any time be dissatisfied with the service we provide relative to the sale of a finance or insurance product your complaint will be handled at Senior Management level and in accordance with the guidelines and timescales laid down by the Financial Conduct Authority
Should any product query arise post-sale our sales team is committed to providing a satisfactory response. Please read our Complaints Procedure page for more information.
Swansway Garages Ltd is authorised by the Financial Conduct Authority. Register No 304920.
Stable Vehicle Contracts LLP and Swansway Garages Ltd are committed to treating every customer fairly which includes those who are vulnerable. As such all staff are required to complete mandatory training to ensure they can identify and assist vulnerable customers. Should you wish to know further information, please email firstname.lastname@example.org.