Ordering a car through Personal Contract Hire (PCH) is a simple and stress-free process when you understand the steps involved. This guide explains everything you need to know, from making your enquiry to taking delivery of your new vehicle.
Start by browsing our latest leasing deals and selecting a car that suits your needs. You can request a personalised quote directly on our website.
Prefer to speak to someone? Call us on 0151 728 4711 and our team will help you find the right vehicle and create your quote over the phone.
Once we’ve received your enquiry, a member of our team will email you a personalised quote that includes:
Lease term and mileage allowance
Monthly rental and initial payment
Optional extras (e.g. maintenance, metallic paint)
You'll also receive a text message confirming that your quote has been emailed.
If you need to make changes or have questions, call us on 0151 728 4711 and ask for your Sales Executive (their name will be at the bottom of the email).
If you're happy with the quote, you’ll be asked to complete a short finance application. This involves a credit check and requires the following documents:
Driving licence or photo ID
Proof of address (such as a utility bill or bank statement)
Proof of income (such as payslips or bank statements)
Once submitted, your application is reviewed by the finance provider. Approval usually takes 1–2 working days.
After approval, we will send you:
Your official Order Form
A Master Hire Agreement (lease contract)
Review these documents carefully, then sign and return them. You’ll also need to provide some final ID documents to satisfy Know Your Customer (KYC) checks.
Personal leasing agreements come with a 14-day cooling-off period, starting from the date the contract is signed. During this time, you can cancel your order at no cost, provided the vehicle hasn’t been registered or delivered.
Once your documents are completed:
If your chosen car is in stock, we’ll confirm delivery — this can often take just 1–3 weeks.
If it’s a factory order, we’ll keep you updated on build dates and expected delivery.
Your vehicle will be ordered or allocated through our manufacturer or dealer partner.
Before delivery, you will be required to make your initial rental payment (e.g. 1, 3, or 6 months upfront). This secures your lease and allows your vehicle to be released for delivery.
Your vehicle will be delivered directly to your chosen UK mainland address, typically free of charge.
On the day of delivery:
Inspect the car for any damage
Confirm mileage and spec
Sign the handover paperwork only when you’re satisfied
From this point, your monthly rental payments begin.
At the end of your lease term, you will return the vehicle to the finance company.
A collection date will be arranged
The vehicle will be inspected for mileage and fair wear and tear
Charges may apply for excess mileage or damage outside the accepted guidelines
You’ll then have the option to start a new lease with us if you wish.
| Step | What to Expect |
|---|---|
| Make an Enquiry | Online or call 0151 728 4711 to speak with a leasing consultant |
| Receive Personalised Quote | We’ll email your custom quote and send a confirmation text |
| Finance Application | Submit ID, address, and income documents for credit approval |
| Sign Agreement | Review and sign Order Form and Hire Agreement |
| Cooling-Off Period | 14-day cancellation window for personal lease customers |
| Vehicle Ordered | Vehicle is ordered and delivery timeline is confirmed |
| Initial Payment | Pay your upfront rental before delivery |
| Vehicle Delivery | Car is delivered, inspected, and accepted |
| End of Lease | Vehicle is returned; charges may apply if over mileage/damaged |
Our team is here to help at every stage of the process.
Call us today on 0151 728 4711 or request a quote online to begin your personal leasing journey.