Vehicle Delivery Checklist

The person listed as the signatory will need to be present for the handover.

If you cannot be there for delivery, please ensure an authorised individual is present and understands the process required for delivery, as they will need to perform the checking of the vehicle in your stead.

This individual needs to be confirmed with us, with their name and driving licence being provided so we can let the dealer know.

As our deliveries are an all-day slot, you may not hear from the driver until the afternoon.

However, we do ask that if you don’t hear anything by about 4pm, please do give us a call and we can look into this for you.

The driver can usually wait for a short while.

However, anything too long may result in an aborted delivery, which will likely come at cost to you.

If you think you may be late, please let us or the driver know and we can go from there.

You can change your delivery address.

However, the timeframe in which you can do so depends on the distance between the current delivery address and the new one.

Anything within a short distance can usually be changed up until the day before.

Anything with a significant distance requires a 48-hour timeframe.

Please note that the delivery address can only be an address listed on your application (i.e. your work or home address).

All of our deliveries are driven deliveries as standard.

Any transported deliveries will come at a cost to you.

If you’d like to pay extra for a transporter, please contact a member of the team and we can request a non-obligation quote from the dealer.

Occasionally, there is a chance the vehicle may come on a transporter free of charge, however this cannot be requested or guaranteed.

The miles from delivery do not go towards your contracted annual mileage.

The driver will note this down at the point of handover, and this will be sent to the funder.

They will then deduct this from your mileage at the end of the lease.

We don’t send copies out to customers as standard.

However, if you would like a copy for your records, please reach out to a member of the team and they can assist.

This is dependent on the dealer, as some sites aren’t customer facing.

Please reach out to a member of the team and they can clarify this for you.

You can move the delivery date up to 48 hours before the confirmed date.

Anything after this timeframe may come at a cost, as it would be classed as an aborted delivery.

If you think you may need to move the date, please reach out to the team as soon as possible.

Unfortunately, we cannot guarantee a timeframe for the day of delivery.

If your availability is limited, it may be better to move the delivery date to a day where you have more flexibility.

Please reach out to the team to discuss further.

Please ensure you note on the handover sheet that you cannot fully check the vehicle due to poor visibility.

Contact our team directly to let us know.

Check the vehicle as soon as possible once lighting improves (ideally the following morning) and contact us with any issues.

Unfortunately, problems can sometimes occur that result in deliveries being cancelled.

If you have been contacted by the driver or delivery company about this, please give us a call as soon as possible so we can support you.